Frequently Asked Questions
Is dudu.travel a legitimate company?
Yes. dudu.travel is owned by JBG Group Ltd. (Hong Kong) with over five years of international tourism experience and operates using licensed travel infrastructure.
What services can I book on dudu.travel?
You can book hotels, flights, transfers, tours, and dynamic travel packages.
Are prices final and transparent?
Yes. All mandatory taxes and fees are displayed before confirmation. The final price is shown clearly at checkout.
Why are prices sometimes lower than other platforms?
We connect directly to suppliers and dynamic package sources, reducing intermediary costs.
How do payments work?
We support more than 25 secure payment methods. Card details are requested only at the final payment stage.
Is my payment information secure?
Yes. Payments are processed through certified providers using industry-standard security protocols.
Can I cancel my booking?
Many bookings include free cancellation until the stated deadline. Terms are shown before confirmation.
How long do refunds take?
Refund timing depends on the supplier and payment method, but we actively follow up to ensure timely processing.
Are bookings confirmed instantly?
Most bookings are confirmed instantly or within the timeframe shown during booking.
What if the hotel does not find my reservation?
Our support team intervenes immediately to resolve the issue or provide an alternative solution.
Is customer support available during travel?
Yes. We provide support before, during, and after your trip.
Do I receive official booking documents?
Yes. Confirmation vouchers and tickets are sent by email after payment confirmation.
Who is dudu.travel for?
dudu.travel is designed for Fully Independent Travelers seeking flexibility, transparency, and professional support.
Is dudu.travel just another OTA?
No. dudu.travel combines travel consulting with advanced technology and is building a next-generation travel application.
How can I contact dudu.travel?
You can contact our support team at any stage of your journey.
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